SAP CRM 7.0

This course teaches participants the technical aspects of SAP CRM 7.0. The participants will learn to program Business Transaction and One Order Framework, including Conditioning Technique and OOABAP. Extensive coverage of CRM Web UI will help participants understand the various components of CRM including creating a custom component.

COURSE OBJECTIVE

LESSON PLANS


​SESSION 1: SAP CRM CONCEPTUAL OVERVIEW
Session Goal
  • Functionality overview of SAP CRM.
  • CRM Business Partner Master data.
  • CRM Product Master Data.
  • Business Transaction Customizing.

​SESSION 2: BUSINESS TRANSACTION PROGRAMMING/ONE ORDER FRAMEWORK
Session Goal
  • FMs for Reading Business Transactions:
           - Tricks for finding the relevant FM.
           - Coding using the FM.
  • FMs for Modifying the Business Transactions:
           - Tricks for finding the relevant FM.
           - Coding using the FM.
  • FM for saving Business Transactions.

​SESSION 3: ERROR/MESSAGE HANDLING
Session Goal
  • Message Logging FMs.
  • Programming using Messaging FMs:
           - Logging the messages.
           - Searching for messages.
           - Deleting the messages.

​SESSION 4: BUSINESS ADDIN’S (BADIS) IN CRM
Session Goal
  • Techniques for Finding Appropriate BAdi.
  • Implementing a BAdi (Involves BT Programming).

​SESSION 5: CONDITION TECHNIQUE
Session Goal
  • Pricing Procedure.
  • Determination of Pricing Procedure.
  • Condition types.
  • Access Sequence.
  • Condition records.

​SESSION 6: INTRODUCTION TO OOABAP
Session Goal
  • Classes.
  • Inheritance.
  • Interfaces.
  • Polymorphism.
​
​SESSION 7: INTRODUCTION TO BUSINESS SERVER PAGES
Session Goal
  • Architecture of Business Server Pages.
  • Components of a Business Server page:
           - Controllers.
           - Business Server Page.
           - Page with flow logic.
           - View.
           - Page Fragment.
           - Navigation structure.
           - Application Class.
           - MIME Objects.
           - Page Attributes.
           - Layout.
           - Event Handlers​.
  • BSP Programming models:
           - Basic Model.
           
           - MVC approach.
  • Creating an Online Bookshop catalog
           - Using Basic HTML.
           - Using HTML Business.
           - Using MVC approach.
  • Debugging BSP Applications.

​SESSION 8: CRM WEB UI BASICS – CRM 7.0
Session Goal
  • UI Concepts.
  • Web UI Architecture.
  • Business Roles customizing.
  • Navigation Bar customizing.
  • WebUI Component Work bench.
           - WebUI Component Concept.
           - Elements of WebUI Component.
           - Component Controller.
           - Custom Controller.
           - Views.
           - View Controller.
           - Context.
           - Context nodes.
           - Runtime Repository.
  • UI Configuration/ personalization.
  • Enhancing webUI components.
  • Transaction launcher.
           - GUI Transactions.
           - URL - Non BSP.
           - URL - BSP.
           - Logo Customizing.

​SESSION 9: CRM WEB UI TECHNICAL – CRM 2007
Session Goal
  • GENIL Model Browser.
  • GENIL BOL Browser.
  • Component Context:
           - View Context Class.
           - Context Nodes.
           - Attributes.
           - Getter and Setter Methods.
  • BOL Programming Basics: 
           - Objects in BOL Programming.
           - Classes and Interfaces in BOL Programming.
           - Setting UP BOL Service.
           - Accessing Component Sets and Components.
           - Query execution - Query Services.
           - Accessing the BOL entities/Fields..
           - Using BOL Collections.
  • BOL Transaction Programming 
           - Creating Transaction entities.
           - Accessing Transaction entities.
           - Modifying Transaction entities.
           - Defaulting the field values.

​SESSION 10: CREATING A CUSTOM COMPONENT
Session Goal
  • Creating a view.
  • Making a view Configurable .
  • Creating a View set.
  • Creating a context node.
  • Event Handlers.
  • Inbound and Outbound Plugs.
  • Navigation maintenance.
CASE STUDY AND PROJECTS
Case studies are integral part of training. As part of this course we will ensure you  implement Real-time Case studies ​in various domains which includes:
  • Banking.
  • Telecom
  • Ecommerce.
  • HealthCare.​
These case studies will be evaluated by domain experts and you would get an opportunity to get Feedback on the work.
TRAINING FEATURES
1) Extensive Real Time Live Examples, Projects & POCs for improved practical competency, ensure deployment readiness and implementation.
2) Custom Lab, Software and Environment provided with Real-time Project Simulation.
3) Recorded Videos complemented with corresponding lecture ppts, materials & lab guides. (Provided in the form of MP4 videos, pdf, ppt for offline access as well).
4) Certification and Job-Interview Counselling & Coaching after every training.